Refund Policy

Returns, Refunds & Exchanges Policy

(a) Returns

We offer a 30-business-day return window starting from the date you receive your order.

If an item arrives defective, damaged, or significantly different from its description, please contact our customer support team at support@quiltessa.com and provide your order number along with clear photos of the item.

Our team will review your request and, if it is approved, provide you with return instructions and the return address. Please do not return any items until your return request has been approved.

Once we receive and inspect the returned item, your refund will be processed in accordance with our Refund Policy.

Return Requirements

• Items must be returned in their original condition: unused, unwashed, and undamaged.

• All original packaging and labels must remain intact.

• Items that do not meet these criteria are ineligible for return or refund.

Shipping Fees & Restocking Fee

• Remorse Returns: Customers are responsible for return shipping costs (e.g., wrong size, change of mind).

• Defective or Incorrect Items: Quiltessa will cover return shipping costs and provide a full refund.

• Restocking Fee: We do not charge any restocking fee for returns.

(b) Return & Exchange Address

To ensure your return is processed efficiently, please send items to our designated return center:

Note: This return address is a designated processing warehouse for returns.
For general company information, please refer to our Contact Us page.

Important Notice

Please do NOT return packages to the sender address on the shipping label.
That address is a logistics facility and cannot process returns.

(c) Damaged Items

If your product arrives damaged, you are eligible for a full refund.
Damage to outer packaging only (with product intact) does not qualify.

(d) Refunds

Refunds are processed after your returned item has been received and inspected.

Inspection Time: 1–3 business days after we receive your returned item.

Refund Processing Time: Refunds are issued within 3–5 business days after the inspection has been completed and approved.

Refund Method: Refunds will be credited to your original payment method.

(e) Order Cancellations

• Before Shipment: Orders can be canceled for a full refund.

• After Shipment: Orders cannot be canceled; please follow the return process.

• Customized Items: Non-cancelable once production begins.